Crisis Communication
Protecting integrity, simplifying policy, and building the reputational guardrails that transform complex organizational crises into strategic opportunities.
An accomplished and results-driven communication leader, a three-time award-winning Business Journalist with the Nation Media Group PLC, an MC & Moderator, with nineteen years of diverse working experience in media and communication in Kenya, South Africa, Europe, and Middle East.
Demonstrated ability to strategize, train and advise CEOs and Boards of Directors in private and public sectors, Government officials in better crisis communication, multi-media, and other stakeholder engagements.
| Career Highlight | What I did | Outcomes & Impact |
|---|---|---|
| Crisis Mitigation & Reputation Management | Led high-stakes crisis management (NYS Crisis, fuel pricing & shortage), executing rigorous five-stage response strategies. Collaborated with Board/Management to ensure consistent messaging. | Safeguarded Family Bank's reputation and stakeholder confidence, avoiding a devastating bank run (2016). Mitigated EPRA reputational damage during the April 2022 fuel shortage. |
| Strategic Advisory & Influence | Advises CEOs, Boards, and policymakers on actionable strategies. Provided senior leadership advice to IEBC during the 2022 General Elections and EPRA on sector issues. Wrote influential opinion articles on public policy (e.g., fuel taxation, Finance Bill). | Ensured mandate clarity and reputational resilience for institutions, with +400% jump in positive sentiments. |
| Business Growth & Client Service | Leads client-facing team to identify high-growth opportunities and cross-functional collaboration and streamlining value reporting. | Ksh100M+ in incremental revenue. A 15% increase in client satisfaction to 90%, leading to client renewals and organic income. |
| Media Leadership & Recognition | NTV Business News Anchor and Journalist (Nation Media Group), hosting "Money Matters" program, conducting high-impact interviews. Studied and executed remits across diverse cultural and business environments in more than 10 world cities (Kenya, South Africa, Europe, Middle East). | Drove clarity and understanding for millions of viewers securing three major accolades: Best Broadcast Financial Journalist (two consecutive years) and Best ICT Journalist of the year. |
| Internal Communications & Engagement | Transformed the internal communications ecosystem at Family Bank, including redesigning the Intranet/Staff Newsletter and establishing a Communications Champions Infrastructure across 90+ branches. | A bank-wide increase in employee engagement. Empowered employees to become brand ambassadors, fostering a culture of open communication. |
